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Support Center

We're here to help you make the most of PlantCare Companion AI

Frequently Asked Questions

Getting Started

How do I identify a plant?

Tap the Identify tab, then either take a photo with your camera or select an existing image from your gallery. Our AI will analyze the image and provide identification suggestions along with care information.

Can I use the app offline?

Most features work offline since your data is stored locally on your device. However, plant identification requires an internet connection to access our AI services.

How do I add a plant to my collection?

After identifying a plant, you can save it to your collection. You can also manually add plants by tapping the "+" button on the Home screen.

Plant Care Features

How do watering reminders work?

Set watering schedules for individual plants or enable global watering reminders in Settings > Notifications. You can customize the time you'd like to receive notifications.

What is the Growth Tracker?

The Growth Tracker lets you document your plant's growth over time with photos and measurements. Take regular photos to create a visual timeline of your plant's development.

How accurate is the Lux Meter?

The Lux Meter uses your device's light sensor to measure ambient light levels. While it provides a good estimate, it may not be as accurate as professional equipment.

Data and Privacy

Where is my data stored?

Your plant data, photos, and notes are stored locally on your device. If you enable cloud backup features, data is also synced securely to iCloud (iOS) or Google Drive (Android).

Can I export my data?

Yes! Go to Settings > Data Management to export your plant collection, care records, and journal entries.

Is my data private?

Absolutely. We take privacy seriously. Your personal data is stored securely and is not shared with third parties without your consent. See our Privacy Policy for details.

Notifications

I'm not receiving notifications. What should I do?

Check the following:

  • Ensure notifications are enabled in the app: Settings > Notifications
  • Check your device settings: Allow notifications for PlantCare Companion AI
  • Verify that Do Not Disturb mode is not blocking notifications
  • Make sure the app has necessary permissions

Can I customize notification times?

Yes! You can set specific times for watering reminders and choose when to receive daily plant facts in Settings > Notifications.

Troubleshooting

The app is crashing. What should I do?

Try these steps:

  1. Force close the app and restart it
  2. Ensure you have the latest version of the app
  3. Restart your device
  4. If the issue persists, contact support with details about when the crash occurs

Plant identification is not working

For best results:

  • Ensure you have a stable internet connection
  • Take clear, well-lit photos of the plant
  • Include distinctive features like flowers, leaves, or stems
  • Try different angles if initial results aren't accurate

Photos are not saving

Check that:

  • The app has permission to access your camera and photo library
  • Your device has sufficient storage space
  • The camera is functioning properly in other apps

Account and Settings

How do I change the app language?

Go to Settings > Language and select your preferred language from the list. The app supports multiple languages.

Can I use dark mode?

Yes! Go to Settings > Appearance to choose between Light, Dark, or System theme (which follows your device settings).

How do I delete my data?

You can delete individual plants, journal entries, or clear all data in Settings > Data Management. To completely remove the app and all data, uninstall it from your device.

Features and Usage

What plant species can be identified?

Our AI can identify thousands of plant species including houseplants, garden plants, trees, flowers, and succulents. Accuracy is best with clear photos of distinctive features.

Can I track multiple plants?

Yes! You can add unlimited plants to your collection and track each one individually with custom care schedules.

What's included in Care Guides?

Care guides provide comprehensive information including:

  • Watering requirements
  • Light preferences
  • Soil and fertilizer needs
  • Common problems and solutions
  • Propagation methods

Contact Us

Can't find the answer to your question? We're here to help!

Email Support

  • General Support: info@aiplantcareapp.com
  • Technical Issues: info@aiplantcareapp.com
  • Privacy Inquiries: info@aiplantcareapp.com
  • Business Inquiries: info@aiplantcareapp.com

Response Time

We aim to respond to all inquiries within 24-48 hours during business days. For urgent technical issues, please mention "URGENT" in your email subject line.

When Contacting Support

To help us assist you faster, please include:

  • Your device model and operating system version
  • App version (found in Settings > About)
  • A detailed description of the issue
  • Screenshots if applicable
  • Steps to reproduce the problem

Helpful Resources

Video Tutorials

Check out our YouTube channel for video guides on using PlantCare Companion AI features.

Community

Join our growing community of plant enthusiasts:

  • Share your plant journey on Instagram with #PlantCareAI
  • Connect with other users on our Facebook group
  • Follow us on Twitter for tips and updates

Feedback

We love hearing from you! Share your suggestions for new features or improvements at info@aiplantcareapp.com

App Information

System Requirements

  • iOS: iOS 13.0 or later
  • Android: Android 8.0 or later
  • Storage: Minimum 100 MB free space
  • Internet: Required for plant identification and updates

Latest Updates

Stay up to date with the latest features and improvements by enabling automatic updates in your device's app store settings.


Still have questions? Don't hesitate to reach out. We're passionate about helping you succeed with your plants!

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